Frequently Asked Questions
Everything you need to know about your Hearts Direct sports gear and orders.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days via our specialized freight partners.
What is your return policy for worn athletic apparel?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached. For hygiene reasons, base layers and swimwear cannot be returned once the packaging is opened.
Do you offer warranties on professional-grade gear?
Yes, all professional equipment sold by Hearts Direct comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your gear's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I know which size to choose for compression wear?
Each product page features a detailed 'Size Guide.' We recommend measuring your chest, waist, and hips and comparing them to our chart, as compression gear is designed for a snug, performance fit.