Returns & Exchanges at Hearts Direct

We want you to be fully satisfied with your athletic gear, which is why we offer a 30-day return policy on all unworn equipment and apparel. Simply ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the sports gear you wish to return.

• 2.
  Pack Your Gear

  Securely place the items in their original box, ensuring all protective padding is included to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking receipt until your refund is processed.